I've had AMAZING experiences ordering from Urban! Customer service is quick and responsive, always helpful if there are issues with the shipments or replacements. They always do whatever it takes to make me happy. I've never had any negative experiences with them- I've never gotten such incredible customer service anywhere else!
I like most of their clothing, but if I order something that doesn't match my vibe, they always provide a sticker for returning the item. I know we take this kind of service for granted as being the status quo from online shopping, but the truth is this is not what you get from every company. They always reimburse me, and I now own some really lovely pieces from them!
I got two really well-priced items of clothing from the website and WOW did they arrive at my door quickly!! They always have the BEST sales on the site, and you can even double up on sales- like getting clearance items with an additional 50% off when they have a promotion. The shipping is basically free. I am totally ordering from them again in the near future!
I love that Urban's website always has some kind of great sale going on, or a deal on shipping. They're a dependable website to order from, and always accept returns free-of-charge. I think that they've got some cutting edge styles and fashions, and have great customer service to boot.