Great customer service! My order of a Ritual Genie with a fragrance cartridge came opened and had poured out everywhere. They were so accommodating and sent us a replacement cartridge. I was having problems with the schedule on my application and even though I bought my Genie online I went into the store and they were happy to help me out. That's amazing service!! I was sad when they stopped selling my favorite fragrance. But otherwise, I love it!